We believe in clear expectations from the start. Because our services involve time, expertise, and ongoing work performed each billing cycle, refunds are handled according to the guidelines below.
Our services are billed monthly for ongoing credit analysis, dispute processing, account monitoring guidance, and client support. Monthly fees cover work already performed during the billing cycle and are generally non-refundable once services for that cycle have begun.
Refund requests may be reviewed on a case-by-case basis in the following situations:
Approved refunds will be issued to the original payment method when possible.
Refunds are typically not provided for:
Because credit outcomes depend on many external factors, we cannot guarantee specific results and therefore cannot issue refunds based solely on outcomes.
You may cancel services at any time by contacting our support team or submitting a request through your client portal. If you cancel, services will remain active through the end of the current billing cycle unless otherwise stated, and no additional charges will occur after cancellation is processed
If a refund is approved, please allow:
We encourage clients to contact us first if there are any concerns about billing. Filing a chargeback without contacting us may delay resolution and could result in account suspension while the matter is reviewed.
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. We encourage you to review their policies before sharing information
Our refund approach aligns with ethical credit repair standards and reflects the ongoing nature of credit analysis and dispute services, which require continuous effort and resources.
We may update this Refund Policy periodically to reflect changes in services, regulations, or operational practices. Updates will be posted on this page with a revised effective date.
To request a refund review, please contact us with your account details and reason for the request:
Bull Heroes
Brooklyn, NY 11209
Email: hello@bullheroes.com
Phone: +1-646-327-8442
Our team will review your request promptly and respond with next steps.
